Case Study: The Ultimate Vacation Planning Experience

CX-First Roadmap For the Travel and Tourism Industry

Dive into our case study where we envisioned an e-commerce platform, with guided selling, AI-enabled search and intuitive browsing to enable an inspired and personalized vacation planning experience.

41% of consumers prefer live chat support.

Live chat has the 2nd highest CSAT rating at 85%.*

We helped our client find the right mix of AI-enabled chatbot support to triage customer needs online --

so the human customer service agents could work on relationship-building when the bots didn't cut it.

*explore more live chat stats and facts here

Details Below

How We Approached This

1. Define the Client Challenge

2. Strategically Reframe the Challenge

3. Listen to the Voice of the Business

4. Listen to the Voice of the Customer

6. Digital Transformation At-a-Glance

"Having been at the forefront of innovative travel experiences for decades, partnering with top-tier innovators was a strategic decision. Their impeccable blend of strategic insight and technical expertise positions them as an ideal partner for our digital evolution."

Senior Director of Marcomm

Executive Sponsor

CX-First Roadmap For the Travel and Tourism Industry

41% of consumers prefer live chat support.

Live chat has the 2nd highest CSAT rating at 85%.*

How We Approached This

0. Understand the Client

1. Define the Client Challenge

2. Strategically Reframe the Challenge

3. Listen to the Voice of the Business

4. Listen to the Voice of the Customer

5. Workshop and Prioritize

6. Digital Transformation At-a-Glance

7. Key Outcomes

Contact us today.